Shift Leader: Drive Guest Experience & Team Growth

ZippyApp Talentral Corp.; Town of Greece (NY); On-site; USD 21,000 - 23,000; Full time

Job summary

Chick-fil-A in Town of Greece, NY is seeking a Shift Leader / Team Lead to be the face of the restaurant during shifts and ensure guests leave with a remarkable experience. You’ll work with a motivated owner-operator invested in your success and participate in daily high-volume operations.

The role emphasizes leadership, training, and delivering exceptional customer service, with opportunities for full-time or part-time hours in a fast-paced environment.

Qualifications

• Excellent communication skills, both written and spoken.
• Able to lead shifts and be a key holder.
• Train new hires and set a positive shift tone.
• Be a friendly, encouraging team player.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Encourage the team to stay true to 2nd Mile Service goals.
• Provide immediate and respectful responses to guests' needs.
• Assist in training of new hires and lead by example during shifts.
• Open and/or close shifts, manage drawers and ensure smooth day end.

Skills

Communication skills

Team leadership

Staff training

Guest service

Job description

Chick-fil-A in Town of Greece, NY is seeking a Shift Leader / Team Lead to be the face of the restaurant during shifts and ensure guests leave with a remarkable experience. You’ll work with a motivated owner-operator invested in your success and participate in daily high-volume operations.

The role emphasizes leadership, training, and delivering exceptional customer service, with opportunities for full-time or part-time hours in a fast-paced environment.