Shift Leader - Lead Fast-Paced Pizza Ops & Growth

DISRUPT; Lenox (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k)

Paid time off

Paid training and development

Flexible scheduling

Employee discount on Papa John’s pizza

Referral program bonus

Job summary

Papa John’s in Lenox, MA is seeking a shift leader to work alongside the Store Team Leader to keep daily operations running at the high level customers expect. You’ll direct your crew, make real-time decisions, and own the shift with energy that motivates the team.

You’ll coach crew in the moment, handle customer concerns with composure, ensure food safety and order accuracy, manage opening and closing duties, and monitor performance to drive profitability.

Qualifications

• Experience leading a team and maintaining service standards.
• Must be 18+ and able to obtain Food Handler Certification.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead the crew on shift, coach in the moment, and ensure quality.
• Open and close duties, manage orders, and maintain safety standards.
• Monitor performance and drive profitability through efficient operations.
• Handle customer concerns with composure and professionalism.

Skills

Leadership

Communication

Coaching

Problem solving

Calm under pressure

Team leadership

Education

Food Handler Certification

Job description

Papa John’s in Lenox, MA is seeking a shift leader to work alongside the Store Team Leader to keep daily operations running at the high level customers expect. You’ll direct your crew, make real-time decisions, and own the shift with energy that motivates the team.

You’ll coach crew in the moment, handle customer concerns with composure, ensure food safety and order accuracy, manage opening and closing duties, and monitor performance to drive profitability.