Shift Leader: Lead Crew & Guest Experience

Dunkin' - Franchisee Of Dunkin Donuts; King of Prussia (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' - Franchisee Of Dunkin Donuts in King of Prussia, PA is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and the guest experience remains exceptional. You will set goals, assign tasks, and motivate others, while celebrating successes and providing timely feedback.

The role offers a team-oriented environment with opportunities for growth and competitive wages as part of a franchisee-owned Dunkin operation.

Qualifications

• Experience in fast-food or retail supervision preferred.
• Strong communication and feedback skills.
• Ability to coach and supervise shift staff to meet Brand standards.

Responsibilities

• Coach Crew Members to execute operational Brand standards during shifts.
• Set goals, assign tasks, and motivate team throughout the shift.
• Provide timely feedback and recognize successes to drive performance.
• Deliver a great and friendly guest experience.

Skills

Leadership

Customer service

People management

Job description

Dunkin' - Franchisee Of Dunkin Donuts in King of Prussia, PA is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and the guest experience remains exceptional. You will set goals, assign tasks, and motivate others, while celebrating successes and providing timely feedback.

The role offers a team-oriented environment with opportunities for growth and competitive wages as part of a franchisee-owned Dunkin operation.