Shift Leader — Lead Crew, Elevate Service, Grow Your Career

Dunkin'; Oak Lawn (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + tips

Paid training

Tuition discount SNHU

Employee discounts

Growth opportunities

Job summary

Dunkin’ in Oak Lawn, IL is seeking a Shift Leader to guide a fast-paced crew and ensure excellent guest experiences. You’ll oversee food prep, inventory, training, and coaching, helping teammates grow and excel.

The role offers part-time or full-time hours with opportunities to advance into management, plus paid training, discounts, and competitive pay. Flexibility for mornings, weekends, and holidays is required.

Qualifications

• Previous experience in food service or retail is a plus.
• Leadership experience is beneficial.
• Positive attitude and strong communication skills are required.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours including early mornings, weekends and holidays.

Responsibilities

• Lead by example and support the team in delivering guest service.
• Keep operations running through food prep, inventory, and cash handling.
• Train and coach crew members to perform at their best.
• Maintain clean, safe, and welcoming store standards per policies.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Guest service

Communication

Multitasking

Flexible hours

Job description

Dunkin’ in Oak Lawn, IL is seeking a Shift Leader to guide a fast-paced crew and ensure excellent guest experiences. You’ll oversee food prep, inventory, training, and coaching, helping teammates grow and excel.

The role offers part-time or full-time hours with opportunities to advance into management, plus paid training, discounts, and competitive pay. Flexibility for mornings, weekends, and holidays is required.