Shift Leader: Lead Crew, Train & Grow into Management

Dunkin' | Sardinha Family Trust; Assonet (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your 1

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin’ is seeking a motivated Shift Leader to join our team. You’ll be the go-to person during your shift, leading by example and supporting your crew to deliver exceptional guest service in a fast-paced environment.

Responsibilities include prepping food, inventory management, cash handling, and training teammates. This role requires a positive attitude, excellent communication, multitasking ability, and availability for early mornings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Guest service

Communication

Multitasking

Flexibility

Job description

Dunkin’ is seeking a motivated Shift Leader to join our team. You’ll be the go-to person during your shift, leading by example and supporting your crew to deliver exceptional guest service in a fast-paced environment.

Responsibilities include prepping food, inventory management, cash handling, and training teammates. This role requires a positive attitude, excellent communication, multitasking ability, and availability for early mornings, weekends, and holidays.