Shift Leader: Lead, Coach & Guest Experience

Far West Services, LLC; Orange (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Training

Free Shift Meal

Career Growth

Internal Promotion

Job summary

Far West Restaurant Group is seeking a dedicated Shift Leader to oversee daily restaurant operations, ensuring guest satisfaction and team performance. You will support the General Manager and Assistant Manager, coach staff, and help maintain high standards across operations during each shift.

The role emphasizes leadership, accountability, and a commitment to delivering exceptional service in a fast-paced setting. Training and development opportunities are available for career growth.

Qualifications

• 1+ year of restaurant, retail, or leadership experience preferred.
• Food handler certification required.
• Strong communication and problem-solving skills.
• Reliable attendance and flexible to meet business needs.
• Experience using a POS system is preferred.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicate restaurant needs and maintenance concerns to management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership

Communication

Problem-solving

Reliability

Shift supervision

POS experience

Education

Food Handler Certification

Tools

POS System

Job description

Far West Restaurant Group is seeking a dedicated Shift Leader to oversee daily restaurant operations, ensuring guest satisfaction and team performance. You will support the General Manager and Assistant Manager, coach staff, and help maintain high standards across operations during each shift.

The role emphasizes leadership, accountability, and a commitment to delivering exceptional service in a fast-paced setting. Training and development opportunities are available for career growth.