Shift Leader: Lead Teams & Elevate Guest Experience

Far West Services, LLC; Lakewood (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Far West Restaurant Group is seeking a Shift Leader to help run daily restaurant operations and deliver exceptional guest service. In this role, you will support the General Manager and Assistant Manager by coordinating shifts, coaching team members, and maintaining performance standards.

This leadership track is designed to develop future managers through hands-on experience, ongoing training, and opportunities to grow within the organization.

Qualifications

• Positive attitude and leadership mindset.
• At least 1 year of restaurant, retail, or leadership experience preferred.
• Food Handler Certification.
• Experience using a Point of Sale (POS) system preferred.
• Strong communication and problem-solving skills.
• Reliable attendance.
• Available to support business needs.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Open, close, and manage shift changing responsibilities.
• Communicate restaurant needs and maintenance concerns to management.
• Help train and develop new team members.
• Step into any position as needed to support restaurant success.

Skills

Leadership

Customer service

POS experience

Food Handler Certification

Communication

Reliability

Availability

Tools

POS System

Job description

Far West Restaurant Group is seeking a Shift Leader to help run daily restaurant operations and deliver exceptional guest service. In this role, you will support the General Manager and Assistant Manager by coordinating shifts, coaching team members, and maintaining performance standards.

This leadership track is designed to develop future managers through hands-on experience, ongoing training, and opportunities to grow within the organization.