Shift Leader — Lead Bakery Ops & Guest Experience

Insomnia Cookies, LLC; Dallas (TX); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies in Dallas, TX is seeking a Shift Leader to guide the bakery team, bake and package orders, and deliver a warm guest experience. You’ll lead by example each shift, ensuring quality and speed while supporting teammates.

You’ll coach the Cookie Crew, delegate tasks, uphold food safety, and partner with store leadership to ensure smooth operations. Evening and weekend availability are expected as part of our busy bakery environment.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Organization

Problem solving

Teamwork

Guest experience

Fast-paced environment

Job description

Insomnia Cookies in Dallas, TX is seeking a Shift Leader to guide the bakery team, bake and package orders, and deliver a warm guest experience. You’ll lead by example each shift, ensuring quality and speed while supporting teammates.

You’ll coach the Cookie Crew, delegate tasks, uphold food safety, and partner with store leadership to ensure smooth operations. Evening and weekend availability are expected as part of our busy bakery environment.