Shift Leader: Lead Bakery Nights & Inspire Teams

Insomnia Cookies; Silver Spring (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Pay rate $16.50-$17.00/hr

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job summary

Insomnia Cookies in Silver Spring, MD is hiring a Shift Leader to oversee bakery operations during your shift, coach Cookie Crew, bake and package orders, and ensure guest satisfaction.

You will lead by example, delegate tasks, maintain safety and cleanliness, handle cash, and partner with store leadership to keep the bakery running smoothly. Competitive hourly pay, Early Wage Access, flexible scheduling, and staff cookies are offered.

Qualifications

• 1+ year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Skills

Customer service

POS systems

Communication

Time management

People skills

Leadership

Physical ability

Tools

POS systems

Job description

Insomnia Cookies in Silver Spring, MD is hiring a Shift Leader to oversee bakery operations during your shift, coach Cookie Crew, bake and package orders, and ensure guest satisfaction.

You will lead by example, delegate tasks, maintain safety and cleanliness, handle cash, and partner with store leadership to keep the bakery running smoothly. Competitive hourly pay, Early Wage Access, flexible scheduling, and staff cookies are offered.