Shift Leader: Lead Bakery Nights & Delight Guests

Insomnia-Cookies; Seattle (WA); On-site; USD 30,000 - 32,000; Part time

Benefits offered by this job

Pay rate $22.50/hr.

Flexible part-time schedules

Pay-on-Demand

Paid vacation & sick time

Training & mentorship

Employee discount (free cookies)

Job summary

Insomnia Cookies in Seattle, WA is seeking a Shift Leader to captain our bakery during busy shifts. You’ll manage orders, lead the Cookie Crew, and ensure warm, friendly guest service that keeps the night moving smoothly.

You’ll train teammates, delegate tasks, monitor food safety, and help with baking, packaging, and cash handling. Our team works evenings, late nights, weekends, and holidays with flexible schedules.

Qualifications

• 1+ year of experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

POS experience

Communication

Time management

People skills

Leadership

Detail oriented

Lead-by-example

Lift 40 lbs

18+ years old

US work eligibility

Tools

POS systems

Job description

Insomnia Cookies in Seattle, WA is seeking a Shift Leader to captain our bakery during busy shifts. You’ll manage orders, lead the Cookie Crew, and ensure warm, friendly guest service that keeps the night moving smoothly.

You’ll train teammates, delegate tasks, monitor food safety, and help with baking, packaging, and cash handling. Our team works evenings, late nights, weekends, and holidays with flexible schedules.