Shift Leader: Bake, Lead & Delight Guests

Insomnia-Cookies; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to lead bakery operations during each shift, bake and package orders, and ensure an exceptional guest experience. You will coach Cookie Crew members, delegate tasks, and uphold food safety and quality standards in a fast-paced environment.

This role requires 18+ years old, strong communication, and the ability to thrive under pressure while maintaining a positive attitude and teamwork. Evening, weekend, and holiday hours are common.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer‑focused environment.
• Strong communication, organization, and problem‑solving skills.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Experience in retail/food service

Communication

Organization

Problem solving

Teamwork

Positive attitude

18+ years old

Food safety awareness

Adaptability

Job description

Insomnia Cookies is seeking a Shift Leader to lead bakery operations during each shift, bake and package orders, and ensure an exceptional guest experience. You will coach Cookie Crew members, delegate tasks, and uphold food safety and quality standards in a fast-paced environment.

This role requires 18+ years old, strong communication, and the ability to thrive under pressure while maintaining a positive attitude and teamwork. Evening, weekend, and holiday hours are common.