Shift Leader: Lead a Guest-First Café Team

Dunkin'; Canfield (OH); On-site; USD 17,000 - 23,000; Full time

Job summary

Dunkin' in Canfield, OH is seeking a Shift Leader to guide the crew, uphold brand standards, and deliver a friendly guest experience in a fast-paced restaurant setting. You will lead by example, coach teammates, and ensure smooth service during busy shifts.

You will set shift priorities, provide timely feedback, support training, and maintain safety, sanitation, and a positive team culture to drive consistent guest satisfaction and operational excellence across the store.

Qualifications

• Requires fluency in English with strong math and writing skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Basic computer skills and ability to lead a team.
• Must be 18+ years old; HS diploma or equivalent preferred.

Responsibilities

• Coach and motivate crew members to deliver a delicious and friendly guest experience
• Set goals, assign jobs, and provide timely feedback to support a respectful team environment
• Communicate shift priorities, goals, and results effectively with your team
• Support training efforts and foster a positive, enthusiastic workplace culture
• Create and maintain a guest-first culture while following safety and sanitation guidelines

Skills

Fluent in English

Strong math and writing skills

Basic computer skills

Ability to lead a team

18+ years old

Education

High School diploma or equivalent

Job description

Dunkin' in Canfield, OH is seeking a Shift Leader to guide the crew, uphold brand standards, and deliver a friendly guest experience in a fast-paced restaurant setting. You will lead by example, coach teammates, and ensure smooth service during busy shifts.

You will set shift priorities, provide timely feedback, support training, and maintain safety, sanitation, and a positive team culture to drive consistent guest satisfaction and operational excellence across the store.