Shift Leader: Lead a fast-paced team & deliver top subs

Jersey Mike's New Berlin; New Berlin (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jersey Mike's New Berlin is seeking a Shift Leader to assist the management team in running the location. You will coach staff to deliver outstanding customer service, ensure high-quality food, and uphold sanitation standards while following training protocols.

You will lead a small crew, handle cash, and promote Jersey Mike’s experience. The role requires reliability, 18+ years old, and the ability to transport to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler required.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Team leadership

Customer service

Multitasking

Communication

Urgency

Education

High school diploma or equivalent

Tools

Serve Safe Certification

Job description

Jersey Mike's New Berlin is seeking a Shift Leader to assist the management team in running the location. You will coach staff to deliver outstanding customer service, ensure high-quality food, and uphold sanitation standards while following training protocols.

You will lead a small crew, handle cash, and promote Jersey Mike’s experience. The role requires reliability, 18+ years old, and the ability to transport to work in a fast-paced environment.