Shift Leader: Lead a Fast-Paced Customer Service Team

Chick-fil-A; Okeechobee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Chick-fil-A is seeking a Shift Leader to oversee daily operations in a fast-paced environment, ensuring speed and quality service while mentoring a team during peak hours.

You will lead opening and closing procedures, manage cash handling and safety counts, and help drive daily productivity goals. The role emphasizes maintaining cleanliness, supporting catering and drive-thru tasks, and fostering a positive, team-focused culture.

Qualifications

• Leadership or restaurant supervision experience preferred.
• Strong communication and teamwork skills.
• Ability to manage opening/closing procedures and cash handling.

Responsibilities

• Lead and coach team members to deliver outstanding customer service.
• Manage shift operations, ensuring speed and accuracy of service.
• Oversee opening and closing procedures, including cash handling and safe counts.
• Implement daily productivity and labor goals.
• Maintain a clean, organized environment and support inventory tasks.
• Assist with catering orders and drive-thru operations.
• Foster a positive work environment and drive team success.

Skills

Leadership

Problem-solving

Communication

Teamwork

Attention to detail

Urgency

Job description

Chick-fil-A is seeking a Shift Leader to oversee daily operations in a fast-paced environment, ensuring speed and quality service while mentoring a team during peak hours.

You will lead opening and closing procedures, manage cash handling and safety counts, and help drive daily productivity goals. The role emphasizes maintaining cleanliness, supporting catering and drive-thru tasks, and fostering a positive, team-focused culture.