Shift Leader — Flexible Hours, Growth & Guest Experience

Ontario Trillium Foundation; Elizabethton (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A OPer

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A seeks a Team Leader to support shift management and deliver outstanding guest experiences. You will supervise stations, help open/close, and ensure procedures are followed to maintain smooth operations.

The role emphasizes accurate food prep, speed of service, cleanliness, and cash handling. You will collaborate with management to resolve guest issues and uphold Chick-fil-A standards daily.

Qualifications

• Supervise team members during shift and ensure smooth operations.
• Ensure recipes are followed and tickets read for accurate order prep.
• Maintain pace to meet speed of service guidelines.
• Ensure workstations and dining areas stay clean.
• Follow cash handling procedures and secure cash at all times.

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Skills

Supervising team

Cash handling

Guest service

Communication

Policy compliance

Tools

POS System

Job description

Chick-fil-A seeks a Team Leader to support shift management and deliver outstanding guest experiences. You will supervise stations, help open/close, and ensure procedures are followed to maintain smooth operations.

The role emphasizes accurate food prep, speed of service, cleanliness, and cash handling. You will collaborate with management to resolve guest issues and uphold Chick-fil-A standards daily.