Shift Leader

Chick-fil-A; Okeechobee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Chick-fil-A is seeking a Shift Leader to oversee daily operations in a fast-paced environment, ensuring speed and quality service while mentoring a team during peak hours.

You will lead opening and closing procedures, manage cash handling and safety counts, and help drive daily productivity goals. The role emphasizes maintaining cleanliness, supporting catering and drive-thru tasks, and fostering a positive, team-focused culture.

Qualifications

• Leadership or restaurant supervision experience preferred.
• Strong communication and teamwork skills.
• Ability to manage opening/closing procedures and cash handling.

Responsibilities

• Lead and coach team members to deliver outstanding customer service.
• Manage shift operations, ensuring speed and accuracy of service.
• Oversee opening and closing procedures, including cash handling and safe counts.
• Implement daily productivity and labor goals.
• Maintain a clean, organized environment and support inventory tasks.
• Assist with catering orders and drive-thru operations.
• Foster a positive work environment and drive team success.

Skills

Leadership

Problem-solving

Communication

Teamwork

Attention to detail

Urgency

Job description

Do you thrive in a fast-paced environment and enjoy coaching a team to deliver top-tier customer service? If so, we want you on our team!

As a Shift Leader, you will oversee daily operations, ensuring efficiency, speed, and quality service while leading and mentoring a team. You'll play a crucial role in maintaining our operational standards, keeping the team motivated, and preparing for peak business hours.

Key Responsibilities:

• Lead and support team members in providing outstanding customer service
• Manage shift operations, ensuring speed of service and accuracy
• Oversee opening and closing procedures, including cash handling and safe counts
• Implement and track daily productivity and labor goals
• Maintain a clean, well-stocked, and organized environment
• Execute deep cleaning and inventory management tasks
• Assist with catering orders and drive-thru operations
• Foster a positive work environment and drive team success

What We’re Looking For:

• Strong leadership and problem-solving skills
• Ability to think ahead and anticipate business needs
• Excellent communication and teamwork abilities
• A high sense of urgency and attention to detail
• Previous leadership or restaurant experience (preferred but not required)

Working at a Chick-fil-A® restaurants is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.