Shift Leader: Lead a Fast-Growing Team & Grow

whitewater; Cincinnati (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation in Base and

Bonus Potential

Comprehensive Health Benefits (Medical

Dental & Vision)

Paid Time Off + Holidays

401(k) Retirement Plan with Company 1

Company-Paid Life Insurance

Pathways to Advancement

Free Weekly Car Washes

Job summary

WhiteWater Express in Cincinnati, OH is seeking a Shift Leader to support daily operations and lead team members across shifts. You will help with incident reports, equipment maintenance, and ensuring safety and quality in all wash processes.

As part of the role, you will guide customer service efforts, explain memberships and packages, and oversee opening/closing procedures while promoting a positive, customer-focused workplace and ongoing team development.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Support management with incident reports and equipment maintenance, repairs, and reporting.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Enforce safety protocols and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Skills

Strong team player

Outdoor work in all weather

Lift up to 50 pounds

Detail-oriented

Welcoming environment

Safety adherence

Background check

Job description

WhiteWater Express in Cincinnati, OH is seeking a Shift Leader to support daily operations and lead team members across shifts. You will help with incident reports, equipment maintenance, and ensuring safety and quality in all wash processes.

As part of the role, you will guide customer service efforts, explain memberships and packages, and oversee opening/closing procedures while promoting a positive, customer-focused workplace and ongoing team development.