Shift Leader: Fast-Paced Ops Lead with Growth & Perks

whitewater; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Biweekly tips

401(k) match

Insurance (Medical/Dental/ Vision)

Paid training

Promotion opportunities

Flexible scheduling

Free weekly car washes

Performance bonuses

Job summary

WhiteWater Express in Cincinnati, OH is seeking a Shift Leader for a full-time role. You’ll lead a fast-paced team, supervise daily operations, and ensure customer satisfaction while promoting safety and efficiency on the shift.

Starting pay ranges from $15–$17 per hour plus biweekly tips. Paid training, opportunities for promotion, and benefits are offered as part of a supportive, growth-oriented workplace.

Qualifications

• 18+ years old
• Previous leadership, retail, hospitality, or customer service experience preferred
• Comfortable working outdoors in various weather conditions
• Able to lift up to 50 lbs and stay active throughout the shift
• Available evenings and weekends
• Strong communication and team leadership skills
• Dependable, motivated, and customer-focused
• Ability to follow safety procedures and company policies
• Must pass a background check

Responsibilities

• Support daily shift operations and assist with team oversight
• Ensure team members understand and complete their responsibilities
• Provide excellent customer service and resolve customer concerns
• Help customers choose wash packages and memberships
• Monitor equipment performance and report maintenance needs
• Assist with incident reports and operational documentation
• Ensure safety policies and procedures are followed
• Support store opening and closing procedures
• Maintain site cleanliness, organization, and wash quality
• Encourage a positive, team-focused work environment

Skills

Leadership

Customer service

Team supervision

Communication

Job description

WhiteWater Express in Cincinnati, OH is seeking a Shift Leader for a full-time role. You’ll lead a fast-paced team, supervise daily operations, and ensure customer satisfaction while promoting safety and efficiency on the shift.

Starting pay ranges from $15–$17 per hour plus biweekly tips. Paid training, opportunities for promotion, and benefits are offered as part of a supportive, growth-oriented workplace.