Shift Leader: Lead a Fast-Paced Team & Grow Your Career

whitewater; Richmond (TX); On-site; USD 42,706,000 - 57,859,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental & Vision insurance

Paid training

Flexible scheduling

Promotion opportunities

Job summary

WhiteWater Express in Richmond, TX is seeking a Shift Leader to drive daily operations and support a fast-paced team. This full-time role offers paid training, opportunities for promotion, and a pathway into management.

You’ll lead front-line staff, ensure safety and service standards, handle customer concerns, and help with scheduling and store opening/closing. The position emphasizes leadership, teamwork, and a hands-on, active workday.

Qualifications

• 18+ years old
• High School Diploma (or equivalent) required
• Previous leadership, retail, hospitality, or customer service experience preferred
• Comfortable working outdoors in various weather conditions
• Able to lift up to 50 lbs and stay active throughout the shift
• Available evenings and weekends
• Strong communication and team leadership skills
• Dependable, motivated, and customer-focused
• Ability to follow safety procedures and company policies
• Must pass a background check

Responsibilities

• Support daily shift operations and assist with team oversight
• Ensure team members understand and complete their responsibilities
• Provide excellent customer service and resolve customer concerns
• Help customers choose wash packages and memberships
• Monitor equipment performance and report maintenance needs
• Assist with incident reports and operational documentation
• Ensure safety policies and procedures are followed
• Support store opening and closing procedures
• Maintain site cleanliness, organization, and wash quality
• Encourage a positive, team-focused work environment

Skills

Leadership experience

Customer service

Team leadership

Education

High School Diploma

Job description

WhiteWater Express in Richmond, TX is seeking a Shift Leader to drive daily operations and support a fast-paced team. This full-time role offers paid training, opportunities for promotion, and a pathway into management.

You’ll lead front-line staff, ensure safety and service standards, handle customer concerns, and help with scheduling and store opening/closing. The position emphasizes leadership, teamwork, and a hands-on, active workday.