Shift Leader: Lead a Dynamic, Guest-First Coffee Team

Bagel Brands; Knowles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Caribou Coffee is looking for a Shift Leader to guide store operations in partnership with the GM/Asst GM. You will ensure the team clearly understands goals, expectations, product quality, store cleanliness, and guest connections during shifts.

Responsibility includes leading shifts, coaching team members, training on product knowledge, and maintaining SOPs while delivering exceptional guest experiences in a fast-paced cafe environment.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of the DOING of Team Member with enthusiasm and excellence.
• Lead shifts focused on team engagement and guest satisfaction.
• Ensure SOP and quality standards are executed correctly and consistently.
• Train team on role responsibilities, product knowledge and promotions.
• Coaches and gives feedback to Team Members in real time.
• Owns shift responsibilities and helps prepare the next shift.

Skills

Leadership experience

Customer service focus

Flexible scheduling

Education

High school diploma or GED

Tools

Driver's license

Job description

Caribou Coffee is looking for a Shift Leader to guide store operations in partnership with the GM/Asst GM. You will ensure the team clearly understands goals, expectations, product quality, store cleanliness, and guest connections during shifts.

Responsibility includes leading shifts, coaching team members, training on product knowledge, and maintaining SOPs while delivering exceptional guest experiences in a fast-paced cafe environment.