Shift Leader: Lead a Busy Bakery Team & Late-Night Wins

Insomnia Cookies; Phoenixville (Chester County); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Pay on Demand

Paid vacation and sick time

Early Wage Access (get paid the next日)

Employee discount (free cookies)

Flexible scheduling

Pet insurance

Job summary

Insomnia Cookies is looking for a Shift Leader at our Phoenixville bakery, where you’ll oversee day-to-night operations, mentor the Cookie Crew, and ensure warm, fresh cookies and an exceptional guest experience. This role blends leadership with hands-on tasks in a fast-paced environment.

Join a growing brand known for its late-night deliveries and fun team culture. Candidates should be 18+, able to lift up to 50 pounds, and ready to lead by example in a busy bakery setting.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Time management

People skills

Leadership

Customer service

Tools

POS systems

Job description

Insomnia Cookies is looking for a Shift Leader at our Phoenixville bakery, where you’ll oversee day-to-night operations, mentor the Cookie Crew, and ensure warm, fresh cookies and an exceptional guest experience. This role blends leadership with hands-on tasks in a fast-paced environment.

Join a growing brand known for its late-night deliveries and fun team culture. Candidates should be 18+, able to lift up to 50 pounds, and ready to lead by example in a busy bakery setting.