Bakery Shift Leader: Lead, Bake, Delight Guests

Insomnia Cookies, LLC; Phoenix (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies, LLC is looking for a Shift Leader to run the bakery shift, bake and pack orders, and coach teammates to deliver warm cookies and excellent guest service in a fast-paced store in Phoenix, AZ.

You will lead by example, manage tasks, and uphold food safety standards while collaborating with store leadership to keep operations smooth and guests happy. Evening and weekend hours are common, with growth opportunities within a fast-growing bakery brand.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Positive attitude

Food safety

Adaptability

Problem-solving

Tools

POS system

Job description

Insomnia Cookies, LLC is looking for a Shift Leader to run the bakery shift, bake and pack orders, and coach teammates to deliver warm cookies and excellent guest service in a fast-paced store in Phoenix, AZ.

You will lead by example, manage tasks, and uphold food safety standards while collaborating with store leadership to keep operations smooth and guests happy. Evening and weekend hours are common, with growth opportunities within a fast-growing bakery brand.