Shift Leader - Bakery Team Lead, Flexible Hours & Perks

Insomnia Cookies; Salisbury (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a dedicated Shift Leader to guide the bakery team through busy evenings, late nights, weekends, and holidays. You will bake, package, and prepare orders while coaching the Cookie Crew and maintaining guest satisfaction.

As the on-shift leader, you’ll manage tasks, uphold quality and safety standards, handle cash duties, and partner with store leadership to run the bakery smoothly. A positive attitude and reliability are essential.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Communication

Organization

Problem Solving

Teamwork

Customer service

Tools

POS System

Job description

Insomnia Cookies is seeking a dedicated Shift Leader to guide the bakery team through busy evenings, late nights, weekends, and holidays. You will bake, package, and prepare orders while coaching the Cookie Crew and maintaining guest satisfaction.

As the on-shift leader, you’ll manage tasks, uphold quality and safety standards, handle cash duties, and partner with store leadership to run the bakery smoothly. A positive attitude and reliability are essential.