Shift Leader: Flexible Hours, Lead a Bakery Crew

Insomnia Cookies, LLC; San Francisco (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next 1

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies, LLC is seeking a Shift Leader to guide our bakery team through busy shifts, bake and package orders, and ensure an exceptional guest experience. You will lead by example, coach the Cookie Crew, and keep operations running smoothly while upholding our standards of quality and safety.

The role requires strong communication, the ability to thrive in a fast-paced, team-oriented environment, and a passion for delivering great guest experiences.

Qualifications

• 1+ year of experience in a customer-focused environment
• Excellent communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Retail experience

Communication

Teamwork

Customer focus

Tools

POS system

Job description

Insomnia Cookies, LLC is seeking a Shift Leader to guide our bakery team through busy shifts, bake and package orders, and ensure an exceptional guest experience. You will lead by example, coach the Cookie Crew, and keep operations running smoothly while upholding our standards of quality and safety.

The role requires strong communication, the ability to thrive in a fast-paced, team-oriented environment, and a passion for delivering great guest experiences.