Shift Leader: Inspire the Team & Elevate Guest Experience

Bagel Brands; Monticello (MN); On-site; USD 17,564 - 29,274; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to drive store operations in Monticello, MN, partnering with the GM or AGM to lead the team and communicate goals, products, and standards. The role emphasizes guest connections, cleanliness, and executing directives for the shift.

The candidate will guide daily operations, coach team members, and ensure high standards of service while maintaining core values and brand experience for customers in a fast-paced environment.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates "total store vision" to take ownership of the look and feel of the store.
• Consistently leverages effective communication on the floor during the shift.
• Sees the needs of the team and guest and addresses situations before they become problematic.
• Takes ownership not only for the current shift, but also the shift that follows.
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
• Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role.
• Trains team on role responsibilities, product knowledge and promotional items.
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership for their impact on other people and actively manages how they show up
• Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty

Skills

Leadership

Customer service

Communication

Team management

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to drive store operations in Monticello, MN, partnering with the GM or AGM to lead the team and communicate goals, products, and standards. The role emphasizes guest connections, cleanliness, and executing directives for the shift.

The candidate will guide daily operations, coach team members, and ensure high standards of service while maintaining core values and brand experience for customers in a fast-paced environment.