Shift Leader: Inspire Teams, Elevate Guest Service

Coffee & Bagel Brands; Saint Cloud (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in Saint Cloud, MN is seeking a Shift Leader to guide daily store operations in partnership with the GM/AGM. You will set clear goals, expectations, and guest connections for each shift, ensuring high standards and team engagement.

The role emphasizes coaching, training, and ownership of shift outcomes, with a focus on service, quality, and community presence. Minimum 1 year leadership or related experience is required, and flexibility to work varied hours is essential.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as the Shift Leader
• Ability to work early mornings, evenings, some holidays and/or weekends; must be at least 18 years old

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Maximize product sales and waste management
• Own the look and feel of the store
• Ensure SOP and quality standards are followed
• Coaches and gives feedback to Team Members to elevate performance
• Train team on role responsibilities, product knowledge and promotions
• Perform administrative tasks such as deposits, inventory and store orders

Skills

Leadership

Customer service

Shift management

Team coaching

Education

High school diploma or GED

Job description

Caribou Coffee in Saint Cloud, MN is seeking a Shift Leader to guide daily store operations in partnership with the GM/AGM. You will set clear goals, expectations, and guest connections for each shift, ensuring high standards and team engagement.

The role emphasizes coaching, training, and ownership of shift outcomes, with a focus on service, quality, and community presence. Minimum 1 year leadership or related experience is required, and flexibility to work varied hours is essential.