Shift Leader: Inspire Teams, Elevate Guest Experience

GPM Investments, LLC; Jonesborough (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

401(k) with match

Career Advancement

Leadership Impact

Guest-Centric Service

Training & ServSafe

Job summary

GPM Investments, LLC is seeking a proactive Shift Leader for a Dunkin’ Donuts franchise. You will guide crew members, drive guest satisfaction, and uphold store standards during your shift. This role emphasizes leadership, teamwork, and operational excellence within a fast-paced environment.

You will mentor new staff, ensure compliance, and manage daily tasks to achieve performance goals while maintaining a focus on service quality and guest experience.

Qualifications

• Must be at least 18 years of age and fluent in English.
• Experience in restaurant, retail, or supervisory roles is preferred.

Responsibilities

• Lead crew members and guide shifts to deliver excellent guest service.
• Train and coach team members in line with store policies.
• Monitor and improve guest satisfaction, quality, and cleanliness.
• Coordinate team tasks to ensure smooth operations and service standards.
• Support Restaurant Manager with daily operations and reporting.

Skills

Leadership

Team Management

Customer Service

Communication

Cash Handling

Job description

GPM Investments, LLC is seeking a proactive Shift Leader for a Dunkin’ Donuts franchise. You will guide crew members, drive guest satisfaction, and uphold store standards during your shift. This role emphasizes leadership, teamwork, and operational excellence within a fast-paced environment.

You will mentor new staff, ensure compliance, and manage daily tasks to achieve performance goals while maintaining a focus on service quality and guest experience.