Shift Leader: Inspire Team & Elevate Guest Experience

coffeeandbagelbrands; Minnesota; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the GM/AGM. You will ensure clear goals, product knowledge, cleanliness, and guest connections across shifts. The role emphasizes leadership, coaching, and maintaining high standards.

The candidate should have 1+ year in leadership or related roles, be 18+, and able to work varied hours. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Requires at least 1 year of leadership, restaurant, retail or customer service experience, or proper Caribou Coffee training.
• Able to work early mornings, evenings, some holidays or weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on shift.
• Coach team members and provide feedback in real time.

Skills

Leadership

Customer service

Team management

Communication

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the GM/AGM. You will ensure clear goals, product knowledge, cleanliness, and guest connections across shifts. The role emphasizes leadership, coaching, and maintaining high standards.

The candidate should have 1+ year in leadership or related roles, be 18+, and able to work varied hours. Equal opportunity employer committed to diversity and inclusion.