Shift Leader: Inspire a Team, Elevate Guest Experience

Bagel Brands; Fargo (ND); On-site; USD 19,286 - 24,796; Full time

Job summary

Caribou Coffee in Fargo, ND is seeking a Shift Leader to guide daily store operations in partnership with the General Manager or Assistant General Manager. You will ensure the team understands goals, products, cleanliness, new directives and guest connections during the shift.

The role emphasizes coaching, training, and executing SOPs, including deposits, inventory, and staff development. If you thrive under pressure and enjoy leading a diverse team, this is your opportunity to Make Fun Happen

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, and some holidays/weekends.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts focusing on team engagement and guest satisfaction.
• Maximize product sales and manage waste effectively.
• Oversee store look and feel for a total store vision.
• Communicate daily deployment and roles clearly on the floor.
• Coach and provide timely feedback to Team Members.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Fargo, ND is seeking a Shift Leader to guide daily store operations in partnership with the General Manager or Assistant General Manager. You will ensure the team understands goals, products, cleanliness, new directives and guest connections during the shift.

The role emphasizes coaching, training, and executing SOPs, including deposits, inventory, and staff development. If you thrive under pressure and enjoy leading a diverse team, this is your opportunity to Make Fun Happen