Shift Leader - Drive Guest Joy & Team Mastery

Bagel Brands; Bismarck (ND); On-site; USD 22,041 - 24,796; Full time

Job summary

Caribou Coffee in Bismarck, ND is seeking a Shift Leader to direct store operations in partnership with the General Manager or Assistant GM. The role focuses on achieving guest satisfaction, team engagement, and store performance while maintaining brand standards.

The ideal candidate has at least 1 year in leadership or customer service, is 18+, and can work mornings, evenings, holidays, and weekends. This position requires physical duties and a commitment to Caribou Coffee core values.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work early mornings, evenings, holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed.
• Coach and develop Team Members on role responsibilities and product knowledge.
• Perform administrative tasks such as deposits, inventory and store orders.
• Take ownership of the shift and communicate priorities clearly.

Skills

Leadership

Customer service

Availability

Education

High school diploma or GED

Job description

Caribou Coffee in Bismarck, ND is seeking a Shift Leader to direct store operations in partnership with the General Manager or Assistant GM. The role focuses on achieving guest satisfaction, team engagement, and store performance while maintaining brand standards.

The ideal candidate has at least 1 year in leadership or customer service, is 18+, and can work mornings, evenings, holidays, and weekends. This position requires physical duties and a commitment to Caribou Coffee core values.