Shift Leader: In-Store Experience & Ops Pro

Bath & Body Works; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition reimbursement

Employee assistance program

Job summary

Bath & Body Works is seeking a Key Holder to help deliver sales plans through effective execution of store and operational tasks. The role supports the Store Manager as a frontline leader, driving customer‑savvy service and brand ambassador vibes.

You’ll lead by example, set daily goals, and ensure smooth opening/closing routines. You will coach associates, share product knowledge, and model our values to create memorable customer experiences while upholding safety and policy requirements.

Qualifications

• Strong customer‑first selling orientation.
• Ability to coach and provide feedback to team.
• Effective communication with customers and colleagues.
• Adaptability in a fast-paced retail environment.

Responsibilities

• Lead in-store customer experiences and selling behaviors.
• Act as Manager on Duty when scheduled.
• Provide performance feedback and recommendations to managers.
• Oversee opening/closing routines and adherence to store directives.
• Maintain product knowledge and adherence to store policies.

Skills

Customer service

Leadership

Communication

Coaching

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to help deliver sales plans through effective execution of store and operational tasks. The role supports the Store Manager as a frontline leader, driving customer‑savvy service and brand ambassador vibes.

You’ll lead by example, set daily goals, and ensure smooth opening/closing routines. You will coach associates, share product knowledge, and model our values to create memorable customer experiences while upholding safety and policy requirements.