Shift Leader: Lead, Coach & Deliver Great Guest Service

Chick-fil-A; Balm (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health, vision & dental insurance for;

Daily Meal Allowance during shifts

Scholarship Opportunities

Referral Bonus Program

Uniforms Provided

Closed on Sundays

Growth and leadership development

Job summary

Chick-fil-A Balm in Florida is seeking a Shift Leader to drive daily restaurant operations by coaching team members, ensuring guest satisfaction, and keeping the shift running smoothly.

You will set the pace, handle real-time problem solving, and support front- and back-of-house teams to deliver an exceptional guest experience while upholding Chick-fil-A's standards of service and teamwork. This full-time role requires reliability and a servant-heart attitude, with opportunities for growth.

Qualifications

• Must have at least 1 year of leadership experience.
• Must be available to work full-time, including Saturdays.
• Must have reliable transportation.
• Cheerful and positive attitude.
• Customer service oriented.
• Detail-oriented.
• Able to multitask while working fast-paced.
• Works well independently and in a team environment.
• Be willing and able to work a flexible schedule and required to work Saturdays.
• Have the ability to lift and carry 25lbs on a regular basis.
• Have the ability to stand for long periods of time.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Provide real-time feedback and reinforce positive behaviors.
• Offer immediate and respectful response to guests' needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.
• Ensure compliance with all Chick-fil-A operational standards and procedures.

Skills

Leadership experience

Job description

Chick-fil-A Balm in Florida is seeking a Shift Leader to drive daily restaurant operations by coaching team members, ensuring guest satisfaction, and keeping the shift running smoothly.

You will set the pace, handle real-time problem solving, and support front- and back-of-house teams to deliver an exceptional guest experience while upholding Chick-fil-A's standards of service and teamwork. This full-time role requires reliability and a servant-heart attitude, with opportunities for growth.