Shift Leader: Fast-Paced Restaurant Leadership

Chick-fil-A; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

A fun team focused work environment

Flexible scheduling (and closed on Sun

Learning first-hand from an experience

Intentional growth and development to…

Scholarships for continuous education,

Pay and compensation well above the行业平

Job summary

Chick-fil-A in Wilmington, NC seeks a Shift Leader who embodies our core values and serves with a servant’s heart. You will support senior leadership to run daily operations, coach team members, and uphold our Recipe for Service in a high-volume restaurant.

You’ll lead by example, set a positive tone on every shift, and be a friendly, reliable team player who can handle closing/opening duties and maintain food quality and guest satisfaction.

Qualifications

• Demonstrate our core values and serve with a winning heart everyday.
• Exhibit a sense of urgency.
• Reliable transportation
• Must be available to work nights.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience in restaurant leadership is preferred with examples of your leadership capacity.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response and solutions to our Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken
• Planning ahead for your shifts and employee setups.
• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all menu items.
• Ensures that Team Members work at a pace to maintain the restaurants speed of service guidelines.
• Ensures that workstations are kept clean at all times.
• Executes proper security, cash handling and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restrooms, parking lot and overall restaurant cleanliness.
• Addresses guest concerns in a professional manner, consults with a Director regarding complex issues.
• Maintains positive working relationships, treating all with honor, dignity and respect.
• Communicates employee performance, policy and procedure violations to management for appropriate handling.

Skills

People skills

Customer service

Sense of urgency

Team leadership

Communication

Reliability

Job description

Chick-fil-A in Wilmington, NC seeks a Shift Leader who embodies our core values and serves with a servant’s heart. You will support senior leadership to run daily operations, coach team members, and uphold our Recipe for Service in a high-volume restaurant.

You’ll lead by example, set a positive tone on every shift, and be a friendly, reliable team player who can handle closing/opening duties and maintain food quality and guest satisfaction.