Shift Leader, Hospitality Operations & Guest Experience

Keystone Summit; Kansas City (MO); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Keystone Summit in Kansas City, MO is seeking a Shift Leader to oversee daily operations, coordinate staff schedules, and resolve customer issues in a fast-paced hospitality setting.

You will monitor inventory, collaborate with a diverse team, and use a CRM to track interactions and respond promptly by phone, email, or chat. A high school diploma and 2+ years in hospitality leadership are required.

This full-time role offers competitive pay and benefits.

Qualifications

• 2+ years in hospitality leadership.
• Strong communication and interpersonal skills.
• Ability to manage tasks under pressure.
• Familiarity with CRM systems.

Responsibilities

• Managing daily operations
• Coordinating staff schedules
• Resolving customer complaints
• Monitoring inventory levels

Skills

Leadership

Communication

Customer service

Education

High school diploma

Job description

Keystone Summit in Kansas City, MO is seeking a Shift Leader to oversee daily operations, coordinate staff schedules, and resolve customer issues in a fast-paced hospitality setting.

You will monitor inventory, collaborate with a diverse team, and use a CRM to track interactions and respond promptly by phone, email, or chat. A high school diploma and 2+ years in hospitality leadership are required.

This full-time role offers competitive pay and benefits.