Shift Leader

Keystone Summit; Kansas City (MO); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Keystone Summit in Kansas City, MO is seeking a Shift Leader to oversee daily operations, coordinate staff schedules, and resolve customer issues in a fast-paced hospitality setting.

You will monitor inventory, collaborate with a diverse team, and use a CRM to track interactions and respond promptly by phone, email, or chat. A high school diploma and 2+ years in hospitality leadership are required.

This full-time role offers competitive pay and benefits.

Qualifications

• 2+ years in hospitality leadership.
• Strong communication and interpersonal skills.
• Ability to manage tasks under pressure.
• Familiarity with CRM systems.

Responsibilities

• Managing daily operations
• Coordinating staff schedules
• Resolving customer complaints
• Monitoring inventory levels

Skills

Leadership

Communication

Customer service

Education

High school diploma

Job description

Keystone Summit, a leading hospitality company, seeks a Shift Leader in Kansas City, MO, for a full-time role with competitive pay and benefits.

As a Shift Leader, you'll manage daily operations, coordinate staff schedules, resolve customer complaints, and monitor inventory to ensure top performance.

You'll work in a dynamic Kansas City, MO environment, collaborating with a diverse team of professionals to deliver exceptional customer service. Your primary tasks will involve handling customer inquiries, resolving issues, and providing support through various channels such as phone, email, and chat. You'll use a customer relationship management (CRM) system to track and manage customer interactions, ensuring timely and effective responses. The workplace is modern and open, fostering a collaborative atmosphere where team members can easily communicate and share ideas. To excel in this role, you'll need strong communication skills, problem-solving abilities, and a customer-centric mindset. Additionally, you'll require a basic understanding of the products or services your team supports, as well as proficiency in using the CRM system and other relevant tools.

The salary range is $45,000 - $58,517 per year, with benefits including health insurance, retirement plans, and paid time off.

Candidates need a high school diploma or equivalent, 2+ years in hospitality leadership, strong communication skills, and the ability to manage tasks under pressure.

Responsibilities

• Managing daily operations
• Coordinating staff schedules
• Resolving customer complaints
• Monitoring inventory levels

Qualifications

• High school diploma or equivalent
• 2+ years of experience in a leadership position within the hospitality industry
• Strong communication and interpersonal skills
• Ability to work well under pressure and manage multiple tasks simultaneously