Shift Leader: Fast-Casual Leadership & Growth Path

Sweetgreen; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Tips

Health benefits

Paid time off

Meal per shift

401(k)

Merchandise shop

Job summary

Sweetgreen is seeking a proactive Shift Leader to manage daily restaurant operations in New York. You will lead shifts, ensure hospitality-first service, and coach teammates to uphold food quality and safety standards.

This role offers a clear pathway to General Manager within about two years, with opportunities to expand leadership responsibilities. Ideal candidates bring prior supervisory experience in fast-paced settings, a passion for hospitality, and a track record of maintaining calm,

Qualifications

• Shift Leader or Supervisor experience in fast-paced environments (restaurant, retail, or hospitality).
• Proven ability to lead a team and maintain operational standards under pressure.

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest feels welcomed, cared for, and heard.
• Keep service running smoothly by managing pace, priorities, and execution across the floor.
• Jump in on any station as needed, modeling strong performance and teamwork in real time.
• Coach and support team members to elevate service, food quality, and operational standards.
• Uphold food safety, accuracy, cleanliness, and organization throughout every shift.
• Communicate clearly, solve problems quickly, and stay calm under pressure during high-volume moments.

Skills

Leadership

Customer service

Teamwork

Problem solving

Communication

Time management

Job description

Sweetgreen is seeking a proactive Shift Leader to manage daily restaurant operations in New York. You will lead shifts, ensure hospitality-first service, and coach teammates to uphold food quality and safety standards.

This role offers a clear pathway to General Manager within about two years, with opportunities to expand leadership responsibilities. Ideal candidates bring prior supervisory experience in fast-paced settings, a passion for hospitality, and a track record of maintaining calm,