Shift Leader - Hardware & Customer Service

Pamilco Home Builders Ace Hardware; Bayboro (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Bolster's Ace Hardware is seeking a shift leader to promote sales and deliver high levels of customer service. You will train and monitor sales associates and cashiers to meet store objectives and uphold company standards and policies.

Responsibilities include customer service leadership, maintaining a positive work environment, stock management, merchandising, and store operations to ensure a great shopping experience for every customer.

Qualifications

• Strong background in customer service and leadership.
• Excellent interpersonal, communication and follow through skills.
• Hardware background helpful but will train the right candidates.

Responsibilities

• Provide a positive representation of Bolster's Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Skills

Customer service

Leadership

Communication

Retail

Job description

Bolster's Ace Hardware is seeking a shift leader to promote sales and deliver high levels of customer service. You will train and monitor sales associates and cashiers to meet store objectives and uphold company standards and policies.

Responsibilities include customer service leadership, maintaining a positive work environment, stock management, merchandising, and store operations to ensure a great shopping experience for every customer.