Store Team Leader: Customer Service & Operations

Ace Hardware Corporation; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Ace Hardware Corporation is seeking an associate to provide exceptional customer service across departments including paint, tools, electrical, plumbing, housewares, lawn and garden, and more. The role emphasizes teamwork, safety, accuracy, and timely performance in a retail environment.

The associate will assist customers, handle inquiries, process transactions, support merchandising, and participate in store operations and meetings.

Responsibilities

• Help customers in all departments and areas of the store.
• Intervene to bring about the prompt settlement of customer complaints.
• Demonstrate the use of merchandise when such demonstration is appropriate.
• Advise customer on tools, hardware, and materials needed, and procedures to follow to complete the task customer wishes to perform.
• Answer telephone in timely basis.
• Issue rain checks for out of stock sale merchandise.
• Cooperate with associates in other stores.
• Follow the guidelines set forth by Associate Handbook at all times.
• Knowledgeable of store safety procedures, and observe and supervise the observance of safety policies at all times.
• Communicate in a clear, concise and legible manner.
• Supervise the opening and closing of the store, using protocol procedures.
• Participate in monthly store meetings.
• Assist with the loading/unloading of trucks including U-Haul; (U-Haul is only at Chums Location).
• Maintain high level of housekeeping in store.
• Handle carry-outs for customers as needed.
• Use computer database to research information on merchandise, such as availability, vendor, inventory levels, sales, current retail, etc.
• Relay all communication and information that will entail the smooth operation of department(s) to other associates and management members.
• Follow policies regarding confidentiality.
• Have the ability and willingness to work at any location.
• Be flexible with work schedule, working extra hours or days off with little or no notice.
• Report to all assigned meetings and events.
• Participate in and seek out new training opportunities.
• Respond to “99” calls made by associates to facilitate the smooth running of the store.
• Handle training and development of new sales associates and assignment thereof.
• Keep productivity at peak levels and eliminate unproductive times.
• Develop weekly to-do list with management team, working toward set goals.
• Develop ideas and follow through to completion within time constraints and without direct supervision.
• Notify the Human Resource Department, management and Owners of associate grievances and/or policy violations and help bring about their prompt settlement.
• Order, or assign the order of Material Safety Data Sheets immediately upon request.
• Clean, or assist in the cleaning of, hazardous chemical spills.
• Follow all documentation policies and supervise the same.
• Help in determination of Reasonable Suspicion of drug and/or alcohol abuse.
• Be aware of all potentially hazardous situations and help remedy.
• Oversee inner-store transfer of merchandise and paperwork, in accordance with schedule of events.
• Maintain departmental inventories at desired levels for maximum turnover and profitability.
• Adjust or plan for the adjustment of inventory levels in assigned department(s) to conform to sales, promotions and other peaks and valleys in merchandise demands.
• Oversee the display and/or arrangement of merchandise in all departments.
• Place orders for merchandise in assigned departments, using forms and procedures that conform to policy.
• Price or oversee the pricing of incoming merchandise in area(s) of responsibility or as assigned.
• Suggest new merchandise lines, new sales techniques, etc.
• Oversee prompt indicated price changes.
• Restock and oversee the restocking of, merchandise displays from back stock.
• Assure endcap displays are never empty to prevent potential injury due to empty hooks/shelves.
• Handle warehouse special orders for non-stock items.
• Recommend items and services within assigned department(s) to advertise and promote.
• Prepare sales floor, departments and personnel for increase in sales and customer traffic as a result of advertising and promotional activities.
• Make or request various departmental signs, promotional banners, etc., as needed.
• Receive incoming merchandise and supervise the placement on sales floor in an acceptable amount of time.
• Make periodic reports on sales, stock levels, etc.
• Shop competitors when asked.
• Keep abreast of current sales and promotions.
• Assist in the completion of store maintenance and upkeep.
• All additional responsibilities as assigned by management.
• This job includes on-going supervisory job responsibilities.

Job description

Ace Hardware Corporation is seeking an associate to provide exceptional customer service across departments including paint, tools, electrical, plumbing, housewares, lawn and garden, and more. The role emphasizes teamwork, safety, accuracy, and timely performance in a retail environment.

The associate will assist customers, handle inquiries, process transactions, support merchandising, and participate in store operations and meetings.