Shift Supervisor - Lead Retail Team, Local Hardware

Ace Hardware Corporation; Wayland (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ace Hardware Corporation in Wayland, MA is hiring a Shift Supervisor to lead a friendly retail sales team and deliver exceptional customer service in a community-centered store. The role focuses on daily supervision, scheduling, training, and performance tracking to ensure smooth operations and a welcoming customer experience.

Join a small, locally owned Ace store with emphasis on loyalty, hands-on leadership, and teamwork.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Communication

Retail experience

Job description

Ace Hardware Corporation in Wayland, MA is hiring a Shift Supervisor to lead a friendly retail sales team and deliver exceptional customer service in a community-centered store. The role focuses on daily supervision, scheduling, training, and performance tracking to ensure smooth operations and a welcoming customer experience.

Join a small, locally owned Ace store with emphasis on loyalty, hands-on leadership, and teamwork.