Shift Leader

Pamilco Home Builders Ace Hardware; Bayboro (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Bolster's Ace Hardware is seeking a shift leader to promote sales and deliver high levels of customer service. You will train and monitor sales associates and cashiers to meet store objectives and uphold company standards and policies.

Responsibilities include customer service leadership, maintaining a positive work environment, stock management, merchandising, and store operations to ensure a great shopping experience for every customer.

Qualifications

• Strong background in customer service and leadership.
• Excellent interpersonal, communication and follow through skills.
• Hardware background helpful but will train the right candidates.

Responsibilities

• Provide a positive representation of Bolster's Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Skills

Customer service

Leadership

Communication

Retail

Job description

As a shift leader, you’ll play a critical role in promoting sales while ensuring that allcustomers receive high levels of customer service consistent with our Ace helpfulbrand. This includes training and monitoring the progress of the sales associates andcashiers in establishing and achieving set retail objectives based upon the companystandards and policies thereby creating a culture based on service, promotions andsales.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Bolster's Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers whenfinished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well asassociates.
• Ensure all pages and calls are answered promptly, courteously andeffectively.
• Forward any customer complaint that cannot be handled to a member ofmanagement.
• Possess strong product knowledge and knowledge of store layout and locationof products.
• Assist customers throughout the store with personal, customized servicebased on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout thestore.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor,stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and admerchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, specialorders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for followup.
• Communicate any merchandising, cost control or sales idea to GeneralManager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

• Strong background in customer service and leadership
• Hardware background helpful but will train the right candidates
• Excellent interpersonal, communication and follow through skills