Shift Leader: Hands-On Hospitality Captain

Five Guys logo; Lynchburg (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Guys in Lynchburg, VA is seeking a Shift Leader to direct daily operations, coach crew, and ensure outstanding guest experiences during every shift.

You’ll perform across roles—cashier, grill, prep, fries, and dining room—while upholding brand standards, food safety, and teamwork. This role offers growth from Shift Leader to higher management, with a starting pay of $18/hour plus tips and bonus opportunities.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication

Customer service

POS systems

Tools

POS systems

Job description

Five Guys in Lynchburg, VA is seeking a Shift Leader to direct daily operations, coach crew, and ensure outstanding guest experiences during every shift.

You’ll perform across roles—cashier, grill, prep, fries, and dining room—while upholding brand standards, food safety, and teamwork. This role offers growth from Shift Leader to higher management, with a starting pay of $18/hour plus tips and bonus opportunities.