Shift Lead: Hands-On Leader for Fast-Paced Service

Five Guys logo; Hampton (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Guys is seeking a Shift Leader in Hampton, VA to lead by example, work hands-on with the team, and ensure every guest leaves impressed. You’ll jump into every position—from cashier to grill—to keep service fast and accurate, coach crew members, and train new hires.

Expect a busy kitchen, strong brand standards, and opportunities to grow into higher leadership roles. This role emphasizes on-site leadership, customer-centric service, and maintaining safety and cleanliness.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Team supervision

Communication

POS systems

Cash handling

Decision making

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader in Hampton, VA to lead by example, work hands-on with the team, and ensure every guest leaves impressed. You’ll jump into every position—from cashier to grill—to keep service fast and accurate, coach crew members, and train new hires.

Expect a busy kitchen, strong brand standards, and opportunities to grow into higher leadership roles. This role emphasizes on-site leadership, customer-centric service, and maintaining safety and cleanliness.