Shift Leader (Guest Service Representative / Crafter)

Nothing Bundt Cakes; Burlington (NC); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Operating hours

Holiday policy

Team outings

Employee discounts

Community joy

Career training

Job summary

Nothing Bundt Cakes is seeking a Shift Leader to support opening/closing duties and lead Guest Service. This role bridges frosting and Guest Services, crafting orders and maintaining a warm bakery environment for customers both in person and by phone.

The Shift Leader will handle side work in the Crafting Department, perform light cleaning and clerical tasks, and ensure the crafting area remains clean, stocked, and efficient.

Qualifications

• Teamwork and collaboration to support bakery operations.
• Ability to follow instructions and maintain standards.
• Integrity and initiative in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work well under pressure and meet deadlines.
• Outgoing and friendly personality with guests.
• Attention to detail in all tasks and merchandising.
• Ability to multi-task across duties and departments.
• Sales ability to upsell add-ons and enhance the guest experience.
• Sense of urgency to fulfill orders accurately and timely.
• Genuine care for guests and team members.
• Strong organizational skills to keep work areas tidy.
• Good fine-motor skills for crafting and prep work.
• Clear communication with team and guests.
• Pride in delivering high-quality cakes and service.

Responsibilities

• Greet and assist walk-in guests with a warm, welcoming attitude.
• Assist guests with phone orders and place them accurately.
• Operate and balance the POS with accuracy.
• Keep bakery retail area neat, clean, and merchandised.
• Prepare and wrap cakes for same-day/next-day orders.
• Coordinate orders between Guest Services and Crafting departments.
• Track inventory of crafting materials.
• Learn and apply Crafting Manual for designs.
• Provide support across departments as needed.
• Maintain knowledge of prices, products, and promotions.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Pressure handling

Outgoing

Detail-oriented

Multi-tasking

Sales skills

Urgency

Care for others

Organization

Fine motor

Communication

Pride

Job description

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we've crafted a place to work that's fun and rewarding for the creative side of you.

JOB POSITION:

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties.The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others' needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work

PERKS & BENEFITS:

• We have great operating hours! Monday- Thursday 9 am- 6pm , Friday 9-7, Saturday 10am-7pm, Sundays 11-5pm
• We observe all major holidays
• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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