Key Holder- Guest Service Representative / Crafter

Nothing Bundt Cakes; Kernersville (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Team building outings

Employee discounts

We love to celebrate and bring joy to

We train and grow your career

Job summary

Nothing Bundt Cakes is seeking a Key Holder to open/close, lead Guest Service, and bridge the gap between frosting and guest experiences. You will support crafting, light cleaning, and clerical tasks to keep the bakery running smoothly.

You will greet guests, assist with order customization, process telephone orders, and ensure accurate POS operations while maintaining a clean, inviting retail area. This role emphasizes teamwork, initiative, and strong guest engagement.

Qualifications

• Teamwork is essential and you’ll collaborate with colleagues to deliver warm Guest Service.
• Ability to follow instructions and stay organized in a fast-paced retail bakery.
• Integrity, initiative, and a positive, friendly attitude are required.
• Excellent communication and multitasking skills help manage orders and inquiries.
• A strong sense of urgency and sales focus to enhance the guest experience.
• Detail orientation and care for presentation and store cleanliness are expected.

Responsibilities

• Greet walk-in guests and introduce bakery products during a Guest Tour.
• Assist guests with walk-in and phone orders, balancing the POS accurately.
• Cross-sell add-ons and retail items to complete the guest experience.
• Maintain the crafting and retail area, ensuring cleanliness and current promotions are known.
• Coordinate timing of orders between Guest Services and Frosting departments.
• Wrap/box cakes for same-day and next-day orders and keep inventory ready.

Skills

Teamwork

Follow Instructions

Integrity

Initiative

Under Pressure

Outgoing Personality

Attention to Detail

Multi‑tasking

Sales Ability

Sense of Urgency

Empathy/Care for Guests

Organization

Fine Motor Skills

Communication Skills

Pride in Work

Job description

Company and Culture

At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

Job Position

The Key Holder fills in for the Manager and assists in opening and closing duties. The KH creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The KH does side work duties for the Crafting Department, some light cleaning and clerical duties. The KH assists in maintaining the crafting departments and keeps it supplied, clean and running efficiently.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

Qualifications

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi‑tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine‑motor skills
• Good communication skills
• Strong sense of pride in work

Perks & Benefits

• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.