Shift Leader (Guest Service Representative / Crafter)

Nothing Bundt Cakes; Christy Acres (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Holiday observances

Team building outings

Career training

Job summary

Nothing Bundt Cakes is seeking a Shift Leader to open/close duties, lead Guest Service, and bridge frosting and guest services by crafting orders. The role offers a fun, rewarding environment that emphasizes creativity and customer joy.

As the Shift Leader, you will manage crafting departments, assist in maintaining supplies, and ensure clean, organized retail spaces while coordinating between departments and delivering memorable guest experiences.

Qualifications

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity and takes initiative.
• Works well under pressure and stays calm.
• Outgoing and friendly personality with good communication.
• Attention to detail and strong organizational skills.
• Excellent multi-tasking and sales ability.
• Genuine care for others’ needs and strong sense of urgency.
• Well-developed fine-motor skills and pride in work.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions for walk-in orders.
• Promote add-ons and retail to enhance the experience.
• Assist phone-in guests with orders.
• Operate and balance the POS accurately.
• Collect guest email addresses.
• Maintain knowledge of current prices, products, promotions.
• Keep retail area clean and neatly merchandised.
• Dust surfaces at least twice per week.
• Coordinate order timing between Guest Services and Frosting.
• Wrap and box cakes for same-day/next-day orders.
• Follow Crafting Manual to assemble designs.
• Keep inventory of pre-made design pieces.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Work under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Organization

Fine-motor skills

Communication skills

Pride in work

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement

Company and Culture

At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

Job Position

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties.The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

Qualifications

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work

Perks & Benefits

• We observe all major holidays
• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.