Shift Leader Keyholder

Nothing Bundt Cakes; Manhattan Beach (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Nothing Bundt Cakes is seeking a Guest Service Shift Leader to create a warm, welcoming environment and drive memorable guest experiences in our Manhattan Beach bakery. You will manage first impressions, educate guests on cake options, and support sales through strategic product and merchandise recommendations.

The role involves opening/closing the bakery as a keyholder, leading frosting tasks, and ensuring clean, inviting displays while coordinating with the team to meet business needs.

Qualifications

• Must be 18 years or older and legally authorized to work in the United States.
• Previous guest service experience at a bakery, restaurant or retail store is a plus.
• Must have flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Open and close the bakery as a keyholder (Mon-Fri 10-3 availability); manage opening/closing procedures.
• Greet guests warmly and determine interests/needs, following NbC service steps.
• Educate guests on NbC cake options, sizes, flavors, and promotions; upsell merchandise.
• Suggest complementary items (balloons, candles, cards) to complete celebrations.
• Process orders accurately using the POS system; invite guests to join NbC Email Club.
• Maintain clean, organized bakery presentation and display; assist with sanitation tasks.
• Lead cake frosting activities and guide other guest service team members.
• Prepare cake decorations and packaging supplies as needed.

Skills

Guest service

Interpersonal skills

Multi-tasking

Attention to detail

Tools

POS system

Job description

SKIP THE INTERVIEW - YOU WILL BE CONTACTED IMMEDIATELY FOR A PAID 2 HOUR TRIAL SHIFT SO YOU CAN EXPERIENCE OUR AMAZING WORK ENVIRONMENT - IS A FUN PLACE TO WORK, WE BAKE AND SELL CAKES

The Nothing Bundt Cakes (NbC) Guest Service Shift Leader creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Shift Leader is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Shift Leader embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Can open and close the bakery as a keyholder - key shifts are Mon-Fri 10-3 and weekend/holiday open availability


• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.


• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.


• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.


• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.


• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.


• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.


• Cake froster - takes the lead on frosting hands on and guiding other guest service representatives


• Prepares cake decorations and packaging supplies as needed.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.


• Enjoys interacting with diverse people and excels at providing a superior guest experience.


• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.


• Is diligent, organized and self-motivated.

Education, Certifications and Work Experience Requirements:

• Applicants must be 18 years of age or older and legally authorized to work in the United States.


• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Must have the flexibility to work various shifts, including weekends and holidays, based on changing business demands.

Experience at McDonald's, Starbucks, Trader Joe's, Chick-Fil-A, and other fast food concepts is helpful. This is a supervisory role.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy