Shift Leader (Guest Service Representative / Crafter)

Velocity Staffing; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great operating hours

Holidays observed

Team building outings

Employee discounts

Career growth/training

Job summary

Nothing Bundt Cakes in Burlington, NC seeks a friendly Shift Leader to support opening/closing, lead Guest Service, and bridge frosting and service. In this role you’ll assist in crafting, help maintain a clean, efficient craft area, and ensure orders flow smoothly.

You’ll greet walk-in guests, take phone orders, balance the POS, and train team members while keeping prices, products, and promotions up to date. If you thrive in a fast-paced bakery and love making guests smile, join our team.

Qualifications

• Ability to work in a collaborative team environment.
• Strong guest service and communication skills.
• Reliable and punctual with a friendly demeanor.
• Willingness to learn crafting and operations.

Responsibilities

• Greet guests and introduce products.
• Assist with walkthrough tours and product suggestions.
• Support walk-in and phone orders; balance POS.
• Coordinate order timing between Guest Services and Crafting.
• Keep retail area clean and well merchandised.
• Maintain inventory of crafting materials.
• Assist with light cleaning and clerical duties.
• Wrap and box cakes for same-day/next-day orders.

Skills

Teamwork

Follow Instructions

Integrity

Initiative

Under Pressure

Friendly Personality

Attention to Detail

Multi-tasking

Sales Ability

Urgency

Empathy

Communication

Pride in Work

Job description

COMPANY AND CULTURE

At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties. The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work

PERKS & BENEFITS

• We have great operating hours! Monday- Thursday 9 am- 6pm , Friday 9-7, Saturday 10am-7pm, Sundays 11-5pm
• We observe all major holidays
• Team building outings
• Employee discountsWe love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.