Shift Leader (Guest Service Representative / Crafter)

Nothing Bundt Cakes; Kernersville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Advancement opportunities

Team outings

Career training

Job summary

Nothing Bundt Cakes in Kernersville is seeking a Shift Leader to open/close the bakery, welcome guests, and guide the Crafting and Guest Services teams in delivering delightful cake experiences. You’ll manage routine tasks, assist with crafting orders, handle light clerical duties, and ensure the storefront stays clean, organized, and inviting while upholding brand standards.

This role provides frontline leadership, opportunities for advancement, and a fun, fast-paced environment where teamwork

Qualifications

• Strong teamwork and ability to follow instructions.
• Integrity and initiative are essential.
• Able to work well under pressure in a fast-paced bakery environment.
• Outgoing, friendly, and excellent communication with guests.

Responsibilities

• Introduce walk-in guests to products and provide a welcoming tour.
• Assist with crafting and fulfilling orders, including boxes and packaging.
• Handle phone orders and balance POS accurately.
• Maintain clean, merchandised retail area and assist in crafting department when needed.
• Coordinate timing of orders between Guest Services and Frosting.
• Keep inventory of design pieces and ensure materials are stocked and clean.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Organizational skills

Fine-motor skills

Communication

Pride in work

Job description

COMPANY AND CULTURE:

At

Benefits:

• Employee discounts


• Free uniforms


• Opportunity for advancement

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION:

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties.

The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour


• Suggest creative solutions to guests with walk-in orders


• Suggest the purchase of add-ons and retail to make the product a complete experience


• Assist phone-in guests with their orders


• Operate and balance the POS with accuracy and efficiency


• Collect email addresses from guests


• Have current and complete knowledge of current prices, products and promotions


• Keep retail area clean, swept and neatly merchandised throughout the day


• Dust all retail surfaces at least twice per week, including counter tops and POS stations.


• Carry out the duties the crafter & other departments assigns from time to time


• Coordinate the timing of all orders between Guest Services and Frosting departments.


• Wrap/box all frosted cakes for same-day/next-day orders.


• Follow Crafting Manual to put designs together.


• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.


• Print and verify the delivery log.


• Track crafting material inventory.


• Make and fluff bows.


• Generate personalized message cards.


• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS:

• Possess a strong sense of teamwork


• Ability to follow instructions


• Has integrity


• Takes initiative


• Works well under pressure


• Outgoing and friendly personality


• Attention to detail


• Multi-tasking ability


• Strong sales ability


• Strong sense of urgency


• Genuine care for others’ needs


• Good organizational skills


• Well-developed fine-motor skills


• Good communication skills


• Strong sense of pride in work

PERKS & BENEFITS:

• We observe all major holidays


• Team building outings


• Employee discounts


• We love to celebrate and bring joy to the community


• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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