Shift Leader: Guest-First Operations & Team Coach

Workstream; New Haven (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Workstream is seeking a Shift Manager to join their Dunkin' team in New Haven, Connecticut. The Shift Manager is responsible for coaching Crew Members, meeting operational Brand standards, and delivering a quality guest experience. Key responsibilities include team communication, training support, maintaining guest-first culture, managing team deployment, and driving sales goals. Restaurant or supervisory experience and the ability to work flexible shifts are essential, along with being at least 18 years old where applicable.

Qualifications

• Restaurant, retail, or supervisory experience is required.
• Ability to work shifts of up to 35 hours is essential.
• Candidates must be at least 18 years of age where applicable.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals, and results.
• Provide coaching and feedback to crew members.

Skills

Restaurant, retail, or supervisory experience

Ability to work up to 35 hours

At least 18 years of age

Job description

Workstream is seeking a Shift Manager to join their Dunkin' team in New Haven, Connecticut. The Shift Manager is responsible for coaching Crew Members, meeting operational Brand standards, and delivering a quality guest experience. Key responsibilities include team communication, training support, maintaining guest-first culture, managing team deployment, and driving sales goals. Restaurant or supervisory experience and the ability to work flexible shifts are essential, along with being at least 18 years old where applicable.