Shift Lead: Guest Experience & Operations

Ontario Trillium Foundation; Aiken (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars in Aiken, SC is seeking a Shift Leader to oversee daily operations, guest experience, and sales performance. You will guide team members, assign tasks, and ensure adherence to brand standards and safety policies.

You will lead opening/closing shifts, handle cash, promote in-store promotions, resolve guest issues, and maintain food safety and cost controls. Strong leadership and communication are essential.

Qualifications

• Demonstrated leadership and the ability to coach a team.
• Strong guest service orientation and communication skills.
• Familiar with cash handling and basic store procedures.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Promote sales through in-store promotions and suggestive selling.
• Ensure all security and cash handling procedures are followed.
• Open, transition, and close shifts with the team.
• Resolve guest complaints and maintain a positive guest experience.
• Maintain product quality standards and food safety compliance.
• Supervise line operations and manage labor, costs, and waste on shift.

Skills

Team leadership

Customer service

Cash handling

Food safety awareness

Training & coaching

Conflict resolution

Sales skills

Job description

Little Caesars in Aiken, SC is seeking a Shift Leader to oversee daily operations, guest experience, and sales performance. You will guide team members, assign tasks, and ensure adherence to brand standards and safety policies.

You will lead opening/closing shifts, handle cash, promote in-store promotions, resolve guest issues, and maintain food safety and cost controls. Strong leadership and communication are essential.